DOCSIS 3.0 / 3.1 ready
Cable Modems
Cable modems for the major U.S. cable internet networks — designed for residential and small-business broadband service.
- DOCSIS 3.0 / 3.1
- Multi-gig throughput
- U.S. provider compatibility
U.S. Cable Networks · Equipment + Full Customer Lifecycle
Routers, modems,
and a team that stays
after the sale.
RMSOL supplies routers, modems, mesh systems, and cable-network equipment across the United States — backed by a complete customer-care, technical-support, and after-sales operation. We don't ship the device and disappear. The relationship starts at delivery.
U.S.-focused operations
Compatible with major U.S. cable providers
End-to-end customer lifecycle
Technical + after-sales team
The customer journey we cover
01Product
02Sales
03Order
04Delivery
05Setup
06Customer Support
07Technical Assistance
08Troubleshooting
09After-Sales
10Continued Care
Products
Equipment for the U.S. cable-internet network.
Routers, modems, mesh systems, gateways, and the cabling and accessories that complete a clean install — sold with the customer support that goes with it.
AC / AX / Wi-Fi 6 / 6E
Wi-Fi Routers
Dual-band and tri-band routers with the throughput and range needed for connected households and home offices.
- Dual & tri-band
- WPA3 security
- Gigabit Ethernet ports
Whole-home coverage
Mesh Wi-Fi Systems
Multi-node mesh kits that replace dead zones with seamless coverage across larger homes and multi-floor layouts.
- 2 / 3 / 4-node kits
- Self-healing roaming
- Easy expansion
Reach & capacity
Extenders & Access Points
Wireless extenders and ceiling / wall-mount access points for businesses, basements, garages, and outbuildings.
- Power-over-Ethernet options
- Outdoor-rated APs
- Mesh-compatible
Installation accessories
Cabling & Coax Kits
Coaxial cables, splitters, signal amplifiers, Ethernet patch cables, and mounting hardware for clean installations.
- Coax / Ethernet / splitters
- Wall-mount hardware
- Signal amplifiers
Modem + router, single unit
Gateways & Combos
Combined modem/router gateways that consolidate the connection and the network into a single device for the customer.
- Single-device setup
- Provider-approved
- Lower footprint
Not sure what you need?
Talk to our sales team about which device fits your service and your space. We'll recommend, you decide.
Networks & Cable Ecosystem
Built around the U.S. cable network — not against it.
We don't ask customers to re-engineer their home or office to fit the gear. The equipment we sell is chosen to fit the cable plant, the service provider, and the layout the customer already has.
Devices are selected for compatibility and reliability on real U.S. cable services.
/01
Major U.S. cable providers
Devices chosen to work with the cable internet services widely used across U.S. homes and small businesses.
Engineered for U.S. cable
/02
DOCSIS 3.0 / 3.1
Modems rated for the DOCSIS standards that power today's U.S. cable broadband.
Engineered for U.S. cable
/03
Coax-first installs
Hardware designed around the coaxial plant most U.S. cable customers already have running into the home.
Engineered for U.S. cable
/04
Office & retail networks
Multi-node mesh, wall-mount access points, and gateway combos for small-business and office setups.
Engineered for U.S. cable
Equipment designed for the major U.S. cable providers
Comcast XfinitySpectrumCoxOptimumMediacomCincinnati BellSparklightAstoundWOW!
Compatible with cable internet service across the U.S. Provider availability varies by region.
Sales & Order
A sales team that closes the loop, not the ticket.
From the first conversation to the moment the device is plugged in, our sales team handles the order. After that, the same operation continues the relationship through customer care, technical support, and after-sales.
Personalised equipment recommendation
Compatibility check before order
Order tracking and delivery updates
Setup assistance after delivery
STEP 01
Choose your equipment
Browse the product range or talk to our sales team for a recommendation that fits your service, your space, and your usage.
STEP 02
Place your order
Order through our sales team. We confirm availability, pricing, and any compatibility questions before the order ships.
STEP 03
Delivery to your door
Devices ship directly to the customer with everything needed for setup. Tracking and order updates keep you in the loop.
STEP 04
Setup assistance
Need a hand getting the device online? Our team provides setup assistance so the customer is not left reading manuals alone.
Ready to place an order?
The care team
People who pick up, read, and reply.
Phone
Direct line to a customer-care specialist.
Chat
Real-time conversation with the care team.
Detailed enquiries, order updates, follow-ups.
Tier-1 Support
Frontline agents trained on the equipment and the network.
Care team hours and contact options are shared with every order.
Customer Care
The team that keeps the relationship going.
Customer care is the connective tissue of the operation. Order questions, account changes, billing enquiries, product questions — anything the customer needs to ask after the sale, the care team handles.
Order-related support
Tracking, delivery questions, returns where applicable, order changes, and account enquiries are all handled by the same care team.
Product questions
Spec questions, compatibility questions, and add-on recommendations are answered by people who know the catalogue.
Customer enquiries
General questions, account help, and any issue that needs a human response are routed to the care team — not a queue.
Continuity
The same operation handles care, technical support, and after-sales. Customers do not get passed between disconnected teams.
Technical Support
When the device needs a technician, ours pick up.
Technical support is a separate, dedicated function — staffed by people who can actually diagnose the network, walk the customer through the fix, and document what worked.
Installation & setup
Guidance through the physical install, modem activation, router configuration, and Wi-Fi setup across the home or office.
Diagnostics & troubleshooting
Real-time diagnostics for slow speeds, dropped connections, dead zones, and intermittent issues. We work the problem with the customer.
Configuration help
Port forwarding, parental controls, guest networks, static IPs, mesh pairing — any configuration question, answered step by step.
Ongoing technical assistance
Long after setup, technical support remains available for the device, the network, and any connectivity issue that comes up.
How a support case flows
From symptom to resolution, on the record.
Every step documented in the customer's case file.
01→
Customer reports issue
02→
Case opened
03→
Technician engaged
04→
Diagnosis performed
05→
Solution / fix delivered
06→
Customer confirms
07
Case closed
Escalation available where the issue requires it.
After-Sales Services
We support the customer after the sale.
Selling the router is not the end of the relationship. After-sales is its own function — with its own team, its own workflow, and its own promise: when the device lands at the customer's door, our work continues.
What happens after the customer receives the device
The after-sales journey
One team, end to end
01
Device arrives
Customer receives the router.
02
Device connects
Setup assistance brings it online.
03
Customer needs help
A real support contact is one call away.
04
Issue is diagnosed
Technical team works the actual problem.
05
Solution delivered
Troubleshooting resolves the case.
06
Continued support
Replacement, escalation, or care — as needed.
07
Customer stays supported
The relationship does not end with the sale.
STEP 01
Device arrives
Customer receives the router.
STEP 02
Device connects
Setup assistance brings it online.
STEP 03
Customer needs help
A real support contact is one call away.
STEP 04
Issue is diagnosed
Technical team works the actual problem.
STEP 05
Solution delivered
Troubleshooting resolves the case.
STEP 06
Continued support
Replacement, escalation, or care — as needed.
STEP 07
Customer stays supported
The relationship does not end with the sale.
The after-sales services we provide
Six capabilities, one promise — the customer stays supported.
Product assistance
Help with the device — what it does, how to use it, how to get the most out of it.
Technical support
Dedicated technical agents who can walk the customer through any device or network issue.
Troubleshooting
Active diagnostics and step-by-step troubleshooting until the issue is resolved.
Customer enquiries
General questions about the order, the device, the account — answered by the care team.
Order-related support
Replacements, returns where applicable, exchanges, and order-history assistance after delivery.
Continued customer care
Long after the transaction, the same team is reachable. The support does not have an end date.
Already a customer?
Your after-sales support is one click away.
Reach the care team for any product, technical, or order question. The same team that sold you the device is the team that supports it.
How the Operation Works
One operation. Four functions. One customer lifecycle.
The way the company is wired is the reason the customer experience does not fall apart after the sale. Sales, customer care, technical support, and after-sales are not four separate companies — they are four functions of the same operation.
People
Sales, customer care, technical support, and after-sales — staffed by people, not bots. The same operation handles the full customer lifecycle.
Process
Documented workflows for every interaction — sales handover, support escalation, after-sales case management. Nothing depends on tribal knowledge.
Reliability
Order accuracy, delivery tracking, and case documentation built into the operation. Customers and internal teams can both see what is happening.
Coverage
Across the U.S. cable ecosystem — devices, providers, installations, and the support that follows each one.
The lifecycle, as one continuous flow
The same operation moves the customer through the full journey, from product purchase through continued after-sales support.
Sales
→
Customer Care
→
Technical Support
→
After-Sales
→
Continued Care
One team, end to end. The customer is not handed off to a third party. The same people, processes, and case files carry through the relationship.
Why Trust Us
A network-equipment business that doesn't disappear after the sale.
The reason to work with RMSOL is not just the equipment. It is the operation behind it — the same people who take the order are the people who answer the call six months later.
End-to-End Operation
Sales through after-sales, in one team.
People-First Support
Care, technical, and after-sales staffed by humans.
After-Sales Focus
The customer is supported long after the sale.
U.S. Cable Ready
Devices built around the U.S. cable network.
01
The sale is the start, not the finish.
We sell networking equipment, then we keep working the customer relationship through care, technical support, and after-sales.
02
Built around the U.S. cable network.
Devices, support processes, and operations are designed for U.S. cable internet and the customers who rely on it.
03
Operating people, not ticket queues.
The care team, technical support, and after-sales teams are staffed by people who pick up, diagnose, and resolve.
04
One operation, one customer file.
Sales, care, technical, and after-sales share the customer context. Nothing gets lost between teams.
05
Continued support after purchase.
There is no end-date on the support relationship. Long after the sale, the team is reachable for product, technical, and order questions.
06
The promise is the journey.
We support the customer after the sale — and the website is built to make that promise obvious, not implied.
Contact
One number. One inbox. One team.
Whether you are buying equipment, asking about an order, or getting technical help after delivery — start here. The contact you make today is the team that supports you after the sale.
Phone
Sales & customer care
Live chat
During customer-care hours
Operating focus
U.S. cable networks
Existing customer? Have your order ID or customer email ready when you reach the care team.